Platform
Always TradeSport — support@trade-sport.com for everything; we route platform-side issues for you. Trading accounts, checkout, KYC, and payouts run on Prop Account, LLC's platform, with Rithmic/DXtrade/Volumetrica and DXfeed underneath.
Updated
Always contact TradeSport — email support@trade-sport.com for everything: account questions, billing, payouts, rules, platform access, and technical problems. If an issue is on the platform or data side, TradeSport routes it there for you.
How the pieces fit:
- TradeSport runs the brand and your experience: the products, rules content, education, marketing, and support.
- Prop Account, LLC is the platform our trading accounts, checkout, KYC, and payouts run on — all funding assessments are provided by Prop Account, LLC, and if you qualify for a funded account you enter into a Trader Agreement with Prop Account LC (see the disclosure in our site footer). Purchases appear as Dashboardanalytix.com on card statements.
- Platform and data vendors — Rithmic, DXtrade, Volumetrica, DXfeed, and CME Group — provide the trading platforms, order routing, and market data underneath.
So don't open tickets with Rithmic, DXtrade, or CME directly — they won't have your TradeSport account context. One email to support@trade-sport.com is the right move every time.
Also worth knowing: TradeSport is not a brokerage, exchange, or investment adviser — all trading on the platform is simulated. See "Is this real money?"
Let us know if this article answered your question.
- Can I trade from my phone?DXFutures has a mobile app; Tickblaze's mobile app is in beta, coming soon. On a Rithmic connection it depends on the third-party platform you choose. Your TradeSport dashboard works from any phone.
- Can I use third-party charting platforms like Sierra Chart or Quantower?On a Rithmic connection, Rithmic-compatible front-ends (Quantower, Sierra Chart, Bookmap) are known to work — at your own discretion, with support limited to R|Trader Pro and ATAS. DXtrade and Volumetrica are self-contained. Any charting tool is fine for analysis.
- How do I download and install the trading platform?Open the Downloads tab in your trader dashboard: it holds the download for each available platform and the web links for the browser-based ones. Log in with the credentials from your provisioning email.
- What hours can I trade?TradeSport accounts follow CME futures hours — nearly 24 hours a day, six days a week — but all positions are automatically flattened at 3:59:59 PM ET every day. CME holidays and weekend closures apply.
- What market data do I get?Real-time Level 1 market data is included with every connection — Rithmic data on Rithmic, DXfeed-powered data on DXtrade and Volumetrica, and Tickblaze's data on Tickblaze — covering the full supported futures product list. No separate data subscription needed.