Platform
Always TradeSport — support@trade-sport.com for everything; we route platform-side issues for you. Trading accounts, checkout, KYC, and payouts run on Prop Account, LLC's platform, with Rithmic/DXtrade/Volumetrica and DXfeed underneath.
Updated
Always contact TradeSport — email support@trade-sport.com for everything: account questions, billing, payouts, rules, platform access, and technical problems. If an issue is on the platform or data side, TradeSport routes it there for you.
How the pieces fit:
- TradeSport runs the brand and your experience: the products, rules content, education, marketing, and support.
- Prop Account, LLC is the platform our trading accounts, checkout, KYC, and payouts run on — all funding assessments are provided by Prop Account, LLC, and if you qualify for a funded account you enter into a Trader Agreement with Prop Account LC (see the disclosure in our site footer). Purchases appear as Dashboardanalytix.com on card statements.
- Platform and data vendors — Rithmic, DXtrade, Volumetrica, DXfeed, and CME Group — provide the trading platforms, order routing, and market data underneath.
So don't open tickets with Rithmic, DXtrade, or CME directly — they won't have your TradeSport account context. One email to support@trade-sport.com is the right move every time.
Also worth knowing: TradeSport is not a brokerage, exchange, or investment adviser — all trading on the platform is simulated. See "Is this real money?"
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- Can I trade from my phone?DXtrade is the most mobile-friendly option — it runs in your browser with nothing to install. Rithmic and Volumetrica are desktop platforms, and no mobile apps are promised. Your TradeSport dashboard works from any phone.
- Can I use third-party charting platforms like Sierra Chart or Quantower?On a Rithmic connection, Rithmic-compatible front-ends (Quantower, Sierra Chart, Bookmap) are known to work — at your own discretion, with support limited to R|Trader Pro and ATAS. DXtrade and Volumetrica are self-contained. Any charting tool is fine for analysis.
- How do I download and install the trading platform?Depends on your connection: DXtrade runs in your browser (nothing to download); Rithmic means installing R|Trader Pro (with a free ATAS license included); Volumetrica is a desktop install. Credentials and instructions arrive by email after provisioning.
- What hours can I trade?TradeSport accounts follow CME futures hours — nearly 24 hours a day, six days a week — but all positions are automatically flattened at 3:59:59 PM ET every day. CME holidays and weekend closures apply.
- What market data do I get?Real-time market data is included with every connection — Rithmic data on Rithmic, DXfeed-powered data on DXtrade and Volumetrica — covering the full supported futures product list. No separate data subscription needed.