Affiliate Program

When do affiliates NOT earn a commission?

No commission is paid on refunded or charged-back sales (already-paid commissions are deducted from your future commission balance), on a referred user's new-account purchases made more than 90 days after their original signup, on purchases by existing users who didn't enter your code, or on self-referrals and fraudulent referrals, which can forfeit pending commissions entirely.

Updated

Most qualifying sales by your referred users pay a flat commission — but these cases pay nothing:

Refunds and chargebacks

If a referred user obtains a refund (where one is granted) or files a chargeback, the related commission is reversed. If it was already paid out to you, the reversal is deducted from your next commission balance. This is also why payouts have a built-in eligibility buffer — see "When and how do affiliates get paid?"

New accounts bought more than 90 days after signup

You earn on your referred user's additional accounts only when they're purchased within 90 days of the original signup. After that, new-account purchases don't pay commission. The original account is the exception — it carries lifetime attribution, so its resets keep paying you for the life of that account.

Existing users who don't use your code

You earn on an already-existing user's purchase only when they enter your promo code at checkout, and then only on that specific purchase — no resets or future purchases.

If your referred user enters a different affiliate's promo code at checkout, that affiliate is credited for that transaction. You retain lifetime attribution on the original account if applicable.

Self-referrals and fraud

Referring yourself, household members, close associates, fake accounts, or colluding to generate commissions is prohibited and pays nothing — and can end your affiliate participation with forfeiture of pending commissions. See "Why can't I use my own affiliate code?"

Termination for cause

If your participation is terminated for cause (fraud, material agreement violations, misleading marketing, brand harm), pending commissions may be forfeited in whole or in part depending on severity.

Full terms are in the Affiliate Agreement at /affiliate-agreement.

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