Account
Check your spam or junk folder first, then mark the email "Not spam" and add notifications@trade-sport.com to your contacts so future emails reach your inbox. Your credentials are also available in your dashboard. If nothing arrives within an hour, contact support@trade-sport.com.
Updated
Emails from TradeSport — your welcome email, platform credentials, payout notices, and account alerts — come from notifications@trade-sport.com. If one hasn't arrived:
- Wait a few minutes. Credentials usually arrive within minutes of purchase, though platform maintenance windows can occasionally stretch that up to an hour.
- Check your spam or junk folder. This is the answer most of the time: mailboxes often filter a new sender until they learn to trust it, and some providers file automated mail under "Promotions" or "Updates."
- Mark it "Not spam" and add notifications@trade-sport.com to your contacts (or your safe-senders list). That tells your mailbox to deliver future emails from us — credentials, payout notices, account alerts — straight to your inbox instead of filtering them again.
- Confirm the address on your account. A typo at signup means the email went somewhere else.
- Check your dashboard. Your platform credentials are also available inside your user dashboard once your account is issued, so a delayed email never locks you out.
Still nothing after an hour? Email support@trade-sport.com from the address on your account and we'll get it sorted.
If it's your account verification email that's missing, see I didn't get my verification email.
Let us know if this article answered your question.
- Can I have more than one TradeSport account?No. TradeSport is one account per person, enforced through identity verification. Duplicates are suspended. You can, however, hold multiple challenge or Trade League entries under your single account.
- How do I close or delete my account?Email support@trade-sport.com to close your account. Closing doesn't refund non-refundable fees, and some records are retained after closure as required by law. You can also request access to or deletion of your personal data.
- How do I create a TradeSport account?Sign up with an email and password or with Google sign-in. You must be at least 18 years old and outside restricted countries, and pass a quick automated bot check. Verify your email to finish setup.
- How do I log in?Log in with the email and password you registered with, or with Google sign-in if that's how you signed up. TradeSport allows one active session at a time, and two-factor authentication is not currently offered.
- I didn't get my verification email — what now?Check spam, confirm you typed your email correctly, and request a new verification email. If it still doesn't arrive, contact support@trade-sport.com from the address you signed up with.