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TradeSport allows one active session per user. Logging in on a new device or browser automatically signs out your previous session. This is expected behavior, not a bug.
Updated
TradeSport enforces one active session per user. When you log in on a new device or browser, your previous session is automatically signed out.
So if you were logged in on your desktop and then log in on your laptop, the desktop session ends. This is expected behavior.
Why we do this:
- It protects your account — only one place can be logged in at a time.
- It supports the one account per person and no account sharing rules in the governing terms. Only the registered account holder may use the account.
If you keep getting signed out and you're not logging in anywhere else, that could mean someone else has your credentials. Change your password right away and contact support@trade-sport.com.
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- Can I have more than one TradeSport account?No. TradeSport is one account per person, enforced through identity verification. Duplicates are suspended. You can, however, hold multiple challenge or Trade League entries under your single account.
- How do I close or delete my account?Email support@trade-sport.com to close your account. Closing doesn't refund non-refundable fees, and some records are retained after closure as required by law. You can also request access to or deletion of your personal data.
- How do I create a TradeSport account?Sign up with an email and password or with Google sign-in. You must be at least 18 years old and outside restricted countries, and pass a quick automated bot check. Verify your email to finish setup.
- How do I log in?Log in with the email and password you registered with, or with Google sign-in if that's how you signed up. TradeSport allows one active session at a time, and two-factor authentication is not currently offered.
- I didn't get my verification email — what now?Check spam, confirm you typed your email correctly, and request a new verification email. If it still doesn't arrive, contact support@trade-sport.com from the address you signed up with.