Billing
If checkout failed but your card shows a charge, check whether the item is pending or posted, and whether the purchase shows in your dashboard. If a posted charge didn't deliver what you paid for, contact support with the details — and contact us before filing a chargeback.
Updated
If checkout failed but your card shows a charge, here's what to do.
- Check whether the item is pending or posted. Banks display pending items and posted transactions differently — if you're unsure which you're looking at, your bank can tell you.
- Check your dashboard and email. If the purchase actually completed, the account will show and your confirmation email will have arrived.
One identification tip: TradeSport charges appear as Dashboardanalytix.com on your statement.
If the charge posted and you didn't get what you paid for — no trading account, no confirmation email — email support@trade-sport.com with:
- The email address on your TradeSport account
- The date and amount of the charge
- The last 4 digits of the card (never send the full number)
- Any order or confirmation reference you received
We'll track down the transaction and get it resolved.
Please contact us before filing a chargeback — a chargeback locks the transaction into a weeks-long bank dispute process, while support can usually resolve a stray charge much faster.
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- Receipts, invoices, and sales taxAny applicable taxes are shown at checkout before you pay — the total shown is the final charge. Your purchase confirmation email serves as your receipt, showing what you bought and what you paid.