General
Email support@trade-sport.com with your account email and a description of the issue. One address covers everything — account, billing, trading rules, platform, payouts, and legal questions.
Updated
If these articles didn't answer your question, email support@trade-sport.com.
One address covers everything — account and login issues, billing, trading rules, platform and connection problems, payouts and KYC, affiliate questions, and legal requests. If your issue is on the platform or data-provider side, TradeSport routes it there for you; you never need to contact the platform vendors directly.
To get a faster answer, include:
- The email address on your TradeSport account
- Which product and account you're asking about (e.g., "Two-Phase Intermediate, funded phase")
- What happened, what you expected, and any error messages (screenshots help)
- What you've already tried
Useful self-service links: your dashboard for account and payout status, /challenges and the Trade League page for current pricing and rules, and /terms and /privacy for the legal documents.
Was this helpful?
Let us know if this article answered your question.
Related articles
- Can I lose more than my entry fee?No. Trading is simulated, so blowing the account never creates a debt. Your entry fee (plus any resets you choose to buy) is the absolute maximum you can lose.
- Common trading terms explainedA plain-English glossary of the terms you'll see across TradeSport: drawdown, profit target, winning day, consistency rule, reset, milestone, daily flatten, eval, funded account, and revenue share.
- Do I need trading experience to start?There's no experience requirement — just be 18+ and outside the restricted countries. Tiers run from Beginner to Advanced, trading is fully simulated so the downside is capped at your entry fee, and micro contracts let you trade small.
- How does TradeSport compare to other prop firms (FTMO, Topstep, Apex)?TradeSport's differences: an option to be funded from day one, a universal 90/10 split from the first payout, no daily loss limits, unlimited resets, a drawdown that locks at starting balance + $100 after your first payout, and Trade League — a monthly ranked tournament format.
- Is this real money?The trading is simulated — no real capital is at risk in your trades. But the entry fee you pay is real, and the payouts you earn are real cash, issued by Prop Account, LLC and disbursed via Rise at a 90/10 split in your favor.