Payouts

Why a payout request might be held or denied

Every payout request goes through an automated rule review; flagged requests get manual review. TradeSport may deny a payout where the rules of the account it was earned on were violated — for example hedging, copy trading, or consistency-rule breaches — per the Trader Agreement.

Updated

Every payout request triggers a payout review against the account the payout was earned on. Most requests clear quickly. A request can be held when the review flags something for a human to look at — this is a manual review step, not a denial.

Common reasons a request is flagged or denied:

  • A breach of the account's published rules — profit-target, max-loss/drawdown, position-size, allowed-symbol, consistency-rule, or winning-day requirements
  • Prohibited conduct under the governing terms, such as hedging, cross-user copy or coordinated trading, account sharing, feed-lag or latency exploitation, or exploiting a platform bug
  • Incomplete eligibility — KYC not finished, required agreements or tax forms not signed, or an account not in good standing
  • Suspected multi-account or fraud patterns — flagged requests like these go to manual review

What denial means: per the governing terms, a payout request may be denied in whole or in part where a rule violation is found. A denial is not a refund event — entry and reset fees are not returned. Where reasonably possible, a written explanation of the basis for a denial is provided.

What to do: check your dashboard for the request status first. If a payout has been held longer than you expect, or you believe a denial was made in error, contact support@trade-sport.com with the account and payout request details.

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